Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the DrobeMe mobile application, website, software, AI styling features, wardrobe tools, virtual try-on features, social sharing features, and related services (together, the “Platform”).

The Platform is operated by NUDGE LABS d.o.o., a company registered in Slovenia under company number 6996043000, with registered office at Šentjanž nad Štorami 10B, 3220 Štore (“DrobeMe”, “we”, “us”, or “our”).

Contact: support@drobeme.ai

Privacy contact: support@drobeme.ai

Deletion request: support@drobeme.ai

By creating an account, accessing, or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

Section 1. Definitions

Section 1.1 Platform

“Platform” means the DrobeMe app, website, backend services, AI styling tools, closet management tools, body image tracking tools, virtual try-on tools, product recommendation features, and social sharing features.

Section 1.2 User Content

“User Content” means photos, clothing item images, wardrobe data, body images, outfit combinations, notes, prompts, comments, profile information, style preferences, saved looks, and other content you upload, create, submit, or share through the Platform.

Section 1.3 AI Features

“AI Features” means AI-assisted outfit recommendations, chat-based styling assistance, clothing categorization, style analysis, virtual try-on outputs, product recommendations, and other automated or machine-learning-based functionality.

Section 1.4 Retailer Products

“Retailer Products” means third-party fashion, beauty, accessory, or lifestyle products shown through DrobeMe and sold by third-party retailers.

Section 1.5 Lifetime Membership

“Lifetime Membership” means a one-time purchase granting access to selected paid features for the lifetime of the Platform service, not for the lifetime of any individual user.

Section 2. Eligibility and Account Registration

Section 2.1 Minimum Age

You must be at least 16 years old to use the Platform. If local law requires a higher age for digital consent, that higher age applies. If you are under 18, you must have permission from a parent or legal guardian.

Section 2.2 Account Information

You agree to provide accurate, current, and complete account information and to keep it updated.

Section 2.3 Account Security

You are responsible for keeping your login credentials confidential and for activity under your account, except where unauthorized activity results from our failure to apply reasonable security measures.

Section 2.4 Single Sign-On

If you use Apple Sign-In, Google Sign-In, or another authentication provider, that provider’s own terms and privacy policy apply to your use of its service.

Section 3. What DrobeMe Provides

Section 3.1 Closet Management

DrobeMe allows you to digitize, categorize, search, filter, and manage clothing items and wardrobe information.

Section 3.2 Outfit Creation

DrobeMe allows you to create, save, edit, and manage outfits manually or through AI-assisted features.

Section 3.3 AI Styling and Recommendations

DrobeMe may suggest outfits, style combinations, wardrobe gaps, product matches, size-related recommendations, and purchase options based on information you provide and your activity on the Platform.

Section 3.4 Body Image Tracking

DrobeMe may allow you to upload and track body images or body-related style inputs over time for fashion, fit, and styling purposes only.

Section 3.5 Social Sharing

DrobeMe may allow you to share outfits, closet items, outfit cards, looks, or other User Content with other users or on external social platforms.

Section 3.6 Retailer Links and Shopping

DrobeMe may display Retailer Products and links to third-party retailer websites. DrobeMe is not the seller of Retailer Products unless expressly stated.

Section 4. AI Features

Section 4.1 AI Output Is Advisory

AI Features generate styling suggestions, outfit ideas, product matches, and related outputs for convenience and inspiration. AI outputs may be incomplete, inaccurate, unavailable, or unsuitable for your preferences, budget, size, body shape, local weather, occasion, or retailer availability.

You should use your own judgement before relying on any AI output or purchasing any Retailer Product.

Section 4.2 No Professional Advice

The Platform does not provide medical, health, nutritional, psychological, financial, or legal advice. Styling outputs are for fashion, cosmetic, wardrobe, and shopping assistance only.

Section 4.3 Third-Party AI Processing

Certain AI Features, including AI-assisted styling recommendations and chat-based styling features, may use third-party artificial intelligence services, including OpenAI, L.L.C. and/or its affiliates (“OpenAI”), and may also use other processors listed in our Privacy Policy.

When you choose to use AI Features, you instruct DrobeMe to transmit relevant information you submit through the Platform to the applicable AI provider for the purpose of generating the requested output and returning it to you through the Platform. This may include quiz responses, styling preferences, body-type selections, clothing item metadata, filters, product preferences, and free-text prompts.

Before DrobeMe shares your personal data with a third-party AI provider for AI processing, DrobeMe will present an in-app disclosure and request your consent where required by law or platform rules. If you do not provide consent, AI Features that require that processing will be unavailable, but you may still use non-AI functionality where offered.

Section 4.4 No OpenAI Model Training by DrobeMe Opt-In

Where DrobeMe uses OpenAI through developer or API services, DrobeMe does not enable optional data-sharing or similar programs that would allow OpenAI to use data submitted through DrobeMe API usage to train or improve OpenAI foundation models, unless we clearly notify you and obtain any required consent.

Section 4.5 Do Not Submit High-Risk Data Into AI Chat

You must not submit passwords, payment card numbers, government identifiers, medical records, health diagnoses, private third-party data, or confidential information that you do not have permission to share into AI chat or free-text AI fields.

Section 4.6 AI Availability

We may limit, suspend, or modify AI Features where reasonably necessary due to technical limits, vendor outages, safety risks, legal obligations, abuse prevention, cost controls, or product changes. Where a material change affects paid access, Section 9 applies.

Section 5. Body Type, Body Images, and Fit Features

Section 5.1 Fashion Use Only

Body type quizzes, body image tracking, fit inputs, virtual try-on features, and related styling filters are provided only for fashion, cosmetic, wardrobe-personalization, and fit-preference purposes.

Section 5.2 No Health or Medical Use

DrobeMe does not provide medical, health, nutrition, fitness, or diagnostic services. The Platform is not intended to diagnose, treat, cure, monitor, or prevent any condition.

Section 5.3 No Biometric Identification

DrobeMe does not use body images, face images, body type inputs, or fit inputs to uniquely identify you, perform facial recognition, authenticate your identity, or create biometric templates for identification.

Section 5.4 No Health Framework Access

DrobeMe does not access Apple HealthKit, Clinical Health Records, Motion & Fitness, Google Fit, Health Connect, or similar health frameworks for body type or styling features unless we separately disclose and obtain any required permission.

Section 5.5 Explicit Consent for Body Image Tracking

Body image tracking is optional. Before you upload body images or use body image tracking, DrobeMe will request a separate consent or acknowledgement. You may withdraw consent and delete body images as described in the Privacy Policy and in-app controls.

Section 5.6 User Responsibility for Uploaded Images

You must only upload images that you have the right to upload. You must not upload nude, sexually explicit, exploitative, unlawful, or non-consensual images, or images of another person without that person’s permission.

Section 6. User Content and License

Section 6.1 Ownership

You retain ownership of your User Content, subject to the rights you grant to DrobeMe under these Terms.

Section 6.2 License to Operate the Platform

You grant DrobeMe a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, process, analyze, display, adapt, resize, format, and transmit your User Content only as reasonably necessary to operate, maintain, secure, improve, and provide the Platform, including closet management, outfit generation, AI recommendations, virtual try-on, social sharing, support, debugging, and safety features.

Section 6.3 Shared Content

If you choose to share User Content publicly, with another user, through an Outfit Card, through a community feature, or on a third-party platform, other people may view, save, screenshot, reshare, or interact with that content. DrobeMe cannot control onward sharing outside the Platform.

Section 6.4 Marketing Use Requires Separate Permission

DrobeMe will not use your identifiable body images, personal photos, or private wardrobe images in paid advertising or public marketing without your separate permission, except where you have publicly shared content and applicable law permits limited resharing or embedding.

Section 6.5 Feedback

If you provide ideas, feedback, feature requests, bug reports, or suggestions, DrobeMe may use them without obligation to compensate you, provided we do not use your personal data beyond what is allowed under the Privacy Policy.

Section 7. Prohibited Conduct

You must not:

use the Platform for unlawful, fraudulent, harmful, or abusive purposes;
upload content that infringes intellectual property, privacy, publicity, or contractual rights;
upload images of another person without permission;
upload sexual, exploitative, hateful, violent, or illegal content;
attempt to reverse engineer, scrape, copy, or extract the Platform, source code, models, datasets, or retailer feeds except where allowed by law;
interfere with security, rate limits, authentication, or platform operations;
use bots, scripts, or automated systems without our written permission;
misrepresent your identity, affiliation, size data, product data, or purchase data;
use affiliate links or product recommendations for fraud, artificial clicks, or commission manipulation;
submit sensitive medical, financial, or government-identification data into AI chat or styling prompts.

Section 8. Affiliate Links and Retailer Products

Section 8.1 Affiliate Disclosure

The Platform may display links to third-party retailers. Some links are affiliate links. This means DrobeMe may receive a commission if you click a link and make a purchase from the retailer. This does not increase the price you pay.

Section 8.2 Retailer Is the Seller

DrobeMe is not the seller of Retailer Products and is not a party to your purchase contract with a retailer. Pricing, inventory, product descriptions, delivery, returns, refunds, warranties, customer service, and legal obligations for Retailer Products are handled by the retailer, unless expressly stated otherwise.

Section 8.3 Product Information

Retailer Product information may change without notice. We use reasonable efforts to display current information from retailer feeds or affiliate networks, but we do not guarantee that prices, stock, sizes, colors, discounts, or delivery options are always accurate.

Section 8.4 Brand References

Brand names, product names, and retailer names may be used for identification and editorial reference. DrobeMe does not claim official partnership, sponsorship, or endorsement by any retailer or brand unless expressly stated.

Section 9. Paid Features, Subscriptions, Refunds, and Lifetime Membership

Section 9.1 Paid Features

DrobeMe may offer free features, paid subscriptions, one-time purchases, trials, or promotional access.

Section 9.2 App Store Purchases

If you purchase through Apple App Store, Google Play, or another authorized payment provider, payment processing, renewals, cancellations, and refunds are governed by that provider’s terms and policies. DrobeMe does not store full payment card numbers.

Section 9.3 Subscription Renewal

Subscriptions renew automatically unless cancelled before the renewal date according to the payment provider’s rules.

Section 9.4 Changes to Paid Features

We may modify paid features where reasonably necessary for product improvement, security, legal compliance, vendor changes, abuse prevention, or operational reasons. If a material change significantly reduces the core functionality of a paid feature during an active paid term, we will provide reasonable notice where practicable and any remedy required by applicable law or the payment provider’s rules.

Section 9.5 Lifetime Membership

If DrobeMe offers a Lifetime Membership, it grants access to the included premium features for as long as DrobeMe makes those features available as part of the Platform. “Lifetime” means the lifetime of the Platform service, not the lifetime of any individual user.

If the Platform is permanently discontinued, Lifetime Membership access will end. If specific features are replaced, DrobeMe may provide reasonably equivalent replacement functionality where commercially and technically reasonable.

Section 10. Account Deletion and Termination

Section 10.1 Account Deletion by User

You may request deletion of your DrobeMe account at any time:

in the app via Settings > Delete Account or equivalent; or
by contacting support@drobeme.ai

Account deletion is permanent and may remove access to your User Content, saved looks, closet items, preferences, subscription-linked app data, and body images, subject to retention allowed or required by law.

Section 10.2 Suspension or Termination by DrobeMe

DrobeMe may suspend or terminate access where reasonably necessary and proportionate because:

you materially breach these Terms;
your account is used for fraud, abuse, security attacks, unlawful activity, or rights infringement;
we are required to do so by law, court order, regulator, app store rule, or service provider requirement;
your use creates a material risk to other users, DrobeMe, retailers, affiliate networks, or third-party providers;
continued service is technically impossible or commercially discontinued.

Where reasonable and legally permitted, we will provide notice and an opportunity to respond or remedy before termination. Immediate action may be taken where necessary to prevent harm, fraud, security risk, or legal exposure.

Section 10.3 Effect of Termination

After termination, your right to use the Platform ends. Sections intended to survive, including intellectual property, User Content licenses already needed for lawful operation, disclaimers, limitations of liability, dispute terms, and payment obligations, will survive.

Section 11. Intellectual Property

Section 11.1 DrobeMe IP

The Platform, software, design, interface, trademarks, logos, algorithms, models, workflows, databases, and other materials owned or licensed by DrobeMe are protected by intellectual property laws.

Section 11.2 Limited User License

DrobeMe grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Platform for your personal, non-commercial use, subject to these Terms.

Section 11.3 Restrictions

You may not copy, modify, sell, lease, distribute, reverse engineer, decompile, or create derivative works based on the Platform except where permitted by mandatory law.

Section 12. Third-Party Services

Section 12.1 Third-Party Providers

The Platform may interact with third-party services, including authentication providers, cloud hosting providers, analytics providers, AI providers, affiliate networks, retailers, payment providers, social platforms, and virtual try-on providers.

Section 12.2 Separate Terms

Third-party services are governed by their own terms and privacy policies. DrobeMe is not responsible for third-party services except where liability cannot be excluded under applicable law.

Section 13. Availability, Support, and Changes

Section 13.1 Availability

We aim to keep the Platform available, but we do not guarantee uninterrupted or error-free access. Downtime may occur due to maintenance, updates, security incidents, outages, vendor failures, or events outside our reasonable control.

Section 13.2 Support

Support is available at support@drobeme.ai or https://drobeme.ai/help. Our target response time is 24 to 48 business hours.

Section 13.3 Product Changes

We may update, improve, replace, or remove features where reasonably necessary for product development, legal compliance, security, vendor changes, or operational reasons. We will not remove core paid functionality during a paid term without providing any remedy required by law.

Section 14. Disclaimers

Section 14.1 Fashion and Styling Disclaimer

DrobeMe provides styling, wardrobe, fit, and shopping assistance. We do not guarantee that any outfit, product, size, color, fit, or recommendation will meet your expectations.

Section 14.2 Retailer Product Disclaimer

Retailer Products are provided by third-party retailers. DrobeMe does not guarantee product availability, delivery, returns, refunds, sizing, fit, quality, or retailer service.

Section 14.3 AI Disclaimer

AI outputs are generated using automated systems and may be inaccurate, incomplete, outdated, or unsuitable. AI outputs should not be treated as factual guarantees.

Section 15. Limitation of Liability

Section 15.1 Consumer Rights Preserved

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, intentional misconduct, or mandatory consumer rights.

Section 15.2 Excluded Losses

To the maximum extent permitted by law, DrobeMe is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity.

Section 15.3 Liability Cap

To the maximum extent permitted by law, DrobeMe’s total liability for claims relating to the Platform is limited to the greater of the amount you paid to DrobeMe for the Platform in the 12 months before the claim. This cap does not apply where prohibited by law.

Section 16. Indemnity

If you use the Platform for business purposes, or if applicable law permits, you agree to indemnify DrobeMe against claims, losses, liabilities, damages, costs, and expenses arising from your unlawful use of the Platform, breach of these Terms, infringement of third-party rights, or unauthorized use of another person’s content. This Section does not reduce your mandatory consumer protections.

Section 17. Changes to These Terms

Section 17.1 Updates

We may update these Terms where reasonably necessary because of:

product changes;
legal or regulatory requirements;
security or safety needs;
changes to third-party services;
payment, subscription, or app store rule changes;
clarification of existing terms.

Section 17.2 Notice

For material changes, we will provide reasonable notice through the app, email, website, or another appropriate method. If required by law, we will request renewed acceptance.

Section 17.3 Continued Use

If you continue using the Platform after updated Terms take effect, you accept the updated Terms. If you do not agree, you must stop using the Platform and may delete your account.